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Frequently asked questions…
+ What happens if we do not meet our minimums?
This is a great question and it really depends on the stage of the trip planning process. If a group does not have enough participation after the Booking Deadline has passed, your Insider will contact you to determine the best next steps and see how we can help. In most cases, if a school cancels the trip due to low numbers early on in the trip planning process, we will offer a full refund to all travelers. If a trip does not meet the minimum amount of paying travelers after the All-in Deadline, the following options may be available: (1) Invite more participants from within the school or outside group; (2) Decrease the amount or types of inclusions; (3) Provide a supplemental payment from the school; (4) Increase the price of the trip [Note: this is a last resort and we do not receommend it.]
+ How many comps for teachers do I receive and what if I need more?
Rather than providing a stated number of comps per package, our proposals include a comp ratio where free packages are awarded based on the number of travelers that pay in full. Some schools require a chaperone ratio (ex. 1 adult chaperone for every 10 students...1:10), and we differentiate this number from the comp ratio. The primary reason for this distinction is that many schools allow paying adults to fulfill the chaperone requirement and do not include them in the amount of comps requested. A comp ratio of 1:20 is most common so that the burden of additional comps is not spread out to the paying travelers. Please review your trip proposal to ensure you have the proper amount of comps included in your package and let us know if you have further questions.
+ I would like to request changes to my itinerary and/or inclusions. Who do I contact?
No problem! Each proposal and itinerary is unique and customized to fulfill your group's travel goals. Simply reach out to your Launch Team members, and they will be happy to help!